Innersky Software

2 weeks ago I finally went to a local store to get a shiny new Macbook Pro.
After I got home and unpacked it, I noticed that it had a fifth leg. The bottom appeared to be bent.
So I took it back to the store where I bought it, where the salesman called applecare to have this problem fixed. Normally, when one buys a new product that appears to have a defect, you would think it would be replaced by a new product? Think again, not so with Apple.
The Macbook went to the repair service, came back to the store and guess what, it was still bent (although it was less, but still visible). The sales back on the phone with applecare, same thing, no replacement, they’re gonna try to fix it again. I also made a call to Apple support, but alas, they won’t replace it.
Being the first time I buy an Apple product, I am far from impressed with their support. As for now I’m a very unhappy customer. They should have replaced it the first time.

update: I got a brand new laptop (after a lot of effort from the shop people) I am a very happy Apple laptop owner now.

I’ve been a long time Windows user, starting from the early pc days using win3.1-win3.11-win95-win98-winme-winnt-win2k-winxp. I even used dos 3.0 up to dos 6.0. (Anyone remembering these days??) I’ve seen Windows evolve from buggy (3.1) to very very buggy software (Millenium being the worst Windows ever) to rather stable windows xp. Sidenote: I still think Windows 2000 is the best os Microsoft has ever made.
But as windows evolved, it attracted malware/virus writers I think mainly because of having such a big market share. And I’ve just had it with viruses/spyware and other digital filth. Anyway I don’t care why Windows is “unsecure”, I want something that just works without hassle.

With my Dell laptop being 6 years old, it’s time to replace it. And I will replace it with an Apple Macbook Pro. The only thing holding me at this time is a pending release of new Macbooks Pro. I’m hoping for LED backlit displays resulting in better battery life and a brighter screen, Santa Rosa, …

Maybe a release at Apple WWDC in June?

Here’s the list:

1. There are almost no known viruses/spyware on Macs.
2. Hardware:it looks gorgeous, and the Macbook Pro’s are even among the best performing Windows laptops on the market.
3. Nowadays more and more software runs on the internet thus the operating system is less important, and the “normal” software often also runs on Macs.
4. no more reinstalls needed and less crashes.
5. I want something that actually works.
6. people will stop asking me to fix their computer (maybe I’ll tell them to buy a Mac).
7. Lots of Windows software will probably still run on a mac (wine and ohter software will do this) The best option would be that it would run Windows software inside OS X.
8. Macs works out of the box (that is the reason not to go for Linux)
9. I hate genuine advantage system from xp (it cost me already 1 license) Actually thats what triggered me to make the switch to Apple.
10. software and hardware are a perfect match. No more hardware issues as Apple makes both hard- and software.
    

And, if, in the very unlikely event that I really don’t like Mac OS X, I still can install Windows on the machine…

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Bart

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